SPROD evaluates the performance of its suppliers on an ongoing basis, ensuring that quality and safety standards are maintained throughout the value chain. This evaluation is based on the criteria defined in the table below:
| Criteria |
Score |
| 1 |
2 |
3 |
| Payment Terms |
Cash payment |
Up to 30 days |
>30 days |
| Product/Service Quality |
Frequently fails to meet quality requirements; Does not provide required documented information. |
Partially meets quality requirements; Sometimes fails to provide documented information. |
Meets quality requirements; Always provides required documented information. |
| Deadlines |
Delays in delivery/service with consequences for compliance. |
Delays in delivery/service without consequences for compliance. |
No record of delays in delivery/services. |
| Flexibility |
Difficulty in adapting to customer needs. |
Frequently adapts to customer needs. |
Always adapts to customer needs. |
| Non-Conformity / OSH Incidents |
Slow response to NC/complaints or OSH incidents. |
— |
No record of complaints/NC or OSH incidents. |
| General Performance |
Below expectations |
Meets expectations |
Above expectations |
| IQF ≥ 2 | Qualified - A |
| 1.5 < IQF < 2 | Qualified with reservations - B |
| IQF ≤ 1.5 | Not Qualified - C |